kbs investigate
Efficiently manage and resolve fraud cases with data-driven workflows.
How it works: A comprehensive approach
When a case moves beyond fraud detection signals, the speed and structure of your investigation can determine its success. Our Investigate solutions are purpose-built to support modern fraud teams with end-to-end tools for case development, collaboration and resolution. Our Investigate solutions are purpose-built to support modern fraud teams with end-to-end tools for case development, collaboration, and resolution.
Investigators are empowered with intuitive interfaces and robust data access, enabling them to build high-quality cases quickly and consistently. From initial triage through to evidence capture and reporting, the platform adapts to your operational needs — whether you’re using allocations management to handle high volumes of alerts or managing complex claims fraud and policy fraud investigations.
Our Investigate services
Built with compliance and auditability in mind, our Investigate suite helps reduce investigation time, improve resolution rates, and support better outcomes across the fraud lifecycle.
FAQs
How our investigation capabilities support case handling, decision-making, and operational efficiency across fraud teams.
What does ‘Investigate’ cover in the kbs Intelligence platform?
Investigate is the set of tools that help teams manage referrals and cases efficiently—triage, allocation, evidence gathering, collaboration, outcomes and reporting so investigations are consistent and auditable.
How does the platform improve investigator productivity?
It reduces admin work through automated routing, templates and structured evidence capture, and it centralises everything investigators need; alerts, links, documents and decisions—in one workflow.
Can we tailor workflows to different teams and case types?
Yes. Workflows, queues, statuses, permissions and templates can be configured by product line, fraud type, team and materiality.
How do you ensure decisions are explainable and defensible?
Referrals can include reason codes, supporting evidence, linked entities and a clear record of actions taken. This helps with internal review, complaints handling and audits.
What are the key metrics for investigation performance?
Common metrics include time-to-triage, time-to-close, throughput per investigator, hit rate, recoveries, leakage prevented, and quality measures like rework and complaint rates.
Does Investigate integrate with our existing systems?
Yes. We can integrate with existing claims and policy systems for two-way status updates, notes, document exchange and case outcomes.
Clarity, collaboration and consistency.
Robust investigations demand more than just data, they require clarity, collaboration, and consistency. Our Investigate platform brings together everything your fraud teams need to manage cases effectively, from intelligent allocation to audit-ready reporting.
Discover how these tools can streamline your workflows, reduce case duration, and increase successful outcomes across your investigations.
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