Supplier Management
Whether they’re providing specialist services or helping to extend capacity during busy periods, external investigation companies offer valuable support to insurers in detecting fraud. Our supplier management solution enables secure communication with suppliers, smart triaging and track supplier performance seamlessly.
Key Stats.
60
+
Suppliers on panel
500
+
Approved persons
300
+
Active investigation users
How it works: Supplier Management: Seamless & transparent
The aim of our supplier management module is to make it as easy for you to manage cases allocated to your external investigators as it is to coordinate those in the hands of your own team. This module supports secure 2-way communication between your internal teams and external providers without exposing unnecessary information. Allocate work to external providers, sharing specific instructions and track progress. The external investigation companies can provide progress updates, report their findings, along with records of interviews and other supporting documents all in this secure transparent solution.
Compliance Focus
Our supplier management module emphasises compliance, ensuring all external investigators meet the necessary standards. Capture details of external investigation companies and review applications for new individual external investigators, ensuring ongoing licensing and training currency. This process guarantees that only qualified and up-to-date professionals are involved in your investigations.
Manage external allocations and workloads efficiently, ensuring that cases are distributed effectively among external suppliers. This prevents overloading any one supplier and maintains a balanced workflow, optimizing the efficiency and effectiveness of your fraud detection efforts.
Our module also allows you to audit and review external suppliers, maintaining high standards of quality and performance. Regular audits ensure that all external partners are meeting your expectations and adhering to regulatory requirements.
Alerts and emails are integral to our system, ensuring investigations are handled promptly and in accordance with the Code of Practice. Timely notifications help maintain the momentum of investigations and ensure that all procedural requirements are met.
Like the rest of our solutions, our supplier management application is fully modular and can function independently or as part of a wider fraud detection package. This flexibility allows you to tailor the system to your specific needs, enhancing your overall fraud detection capabilities.
Key Benefits
Seamless Supplier Management
Easily administer new suppliers and assign investigations, tracking performance effortlessly.
Enhanced Compliance
Capture details, review applications, and ensure ongoing licensing and training currency for external investigators.
Efficient Allocation
Manage external allocations and workloads effectively, preventing overload and maintaining balanced workflows.
Thorough Auditing
Conduct regular audits and reviews of external suppliers to ensure high standards and adhere to regulatory requirements.
Our Compliance services
Whether meeting FCA expectations or supporting internal governance frameworks, our Compliance suite enables proactive oversight and mitigates reputational and regulatory risk.
FAQs
How supplier management supports ongoing risk monitoring and compliance.
What does supplier management cover?
Supplier management helps you onboard, monitor and govern suppliers with consistent controls, capturing due diligence, performance indicators, issues and remediation actions.
Can we track supplier risk and performance over time?
Yes. You can maintain supplier profiles, risk indicators, compliance status and performance metrics, and trigger reviews when thresholds are breached.
How does supplier management connect to fraud and claims activity?
Supplier insights can link to claims and investigations, helping you spot abnormal patterns, potential collusion, or recurring issues across a supply network.
Can we automate supplier reviews and approvals?
Workflows can automate tasks, reminders, approvals and periodic reviews, while keeping a full audit trail of actions taken.
What evidence can be stored against a supplier record?
Documents such as contracts, certificates, checks, correspondence and investigation outcomes can be attached to maintain a complete supplier record.
How does this help with governance?
It standardises due diligence, strengthens oversight, and creates traceable records that support internal audit and regulatory expectations.
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