Allocations Management
When running a fraud detection department, identifying risky claims is only part of the task of maximising your savings. Equally important is ensuring these claims are screened and allocated to the most suitable investigators as capacity allows. Our triage and allocations application bridges the gap between the scoring engine and your investigators.
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50
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Automate process for nearly 50% of allocation,
ensuring the best available investigator is assigned
Allocations Optimisation: Making the best decisions
Define the investigation scopes and characteristics for different types of risk and administer your team’s skill profiles accordingly. View your team’s availability and capacity in real time, presenting suspicious claims to human beings to be screened in queues that best fit your investigation practices.
This ensures all potential risks and information are illustrated to make the best decision on whether a claim should be investigated.
Manual and automated flexibility
You can manually allocate investigations according to your business needs, or specify automatic assignment to the most suitable investigators based on predefined criteria.
Our triage and allocations application is fully modular, allowing our wider platform to operate with or without it according to your requirements. This flexibility ensures you can tailor the system to meet your specific needs, enhancing the efficiency and effectiveness of your fraud detection efforts.
Key Benefits
Real-Time Team Management
View availability and capacity of your team in real time to optimise resource allocation.
Flexible Assignment
Manually allocate or automatically assign investigations to the best-suited investigators based on specific needs.
Efficient Screening
Present suspicious claims in queues tailored to your investigation practices, illustrating all potential risks and information.
Scopes and Profiles
Define investigation scopes and manage team skill profiles to match the specific characteristics of different types of risk.
Our Investigate services
Built with compliance and auditability in mind, our Investigate suite helps reduce investigation time, improve resolution rates, and support better outcomes across the fraud lifecycle.
FAQs
How allocation management helps route cases efficiently while balancing risk, value, and workload.
What is allocations management?
Allocations management assigns referrals and cases to the right person or team based on rules such as expertise, capacity, geography, product line, priority and SLA.
Can allocation be automated?
Yes. Referrals can be auto-allocated using configurable logic (skills, availability, workload and priority) while still allowing manual reassignment when needed.
How do you prevent bottlenecks and missed SLAs?
Queue dashboards, prioritisation rules and SLA monitoring help supervisors spot backlogs early. Allocation logic can rebalance work as volumes change.
Can we route different fraud types to different specialists?
Yes. You can allocate by claim type, fraud typology, network involvement, supplier, value band or any other attribute available in the data.
Is allocation transparent to support governance?
Yes. The system records who allocated what, when, and why, so you have traceability for audits and operational review.
What’s the impact of better allocation?
Teams typically see faster triage, more consistent outcomes and improved investigator utilisation because the right work reaches the right people sooner.
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